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Student Satisfaction with Teachers | 2022 | 2023 | 2024 |
The teachers are content experts. | 4,29 | 4,27 | 4,23 |
The teachers are very knowledgeable about the professional practice. | 3,93 | 3,95 | 3,93 |
The teachers provide understandable explanations. | 3,57 | 3,70 | 3,67 |
The teachers foster an environment where questions can be asked. | 4,36 | 4,25 | 4,47 |
The teachers are able to convey the teaching material clearly in English. | 4,50 | 4,50 | 4,53 |
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Milestones Completed
The MA.LHT programme is delivered by a team of highly qualified lecturers with diverse international backgrounds, combining subject matter expertise with advanced teaching skills. This diversity enriches the learning environment, offering students a global perspective alongside effective instruction and the guidance needed to achieve their academic and professional goals. The National Student Survey (NSE) results from 2022 to 2024 highlight that teachers are highly regarded for their content expertise and knowledge of professional practice, maintaining strong satisfaction scores over the years. This reflects the programme’s commitment to ensuring students benefit from high-quality, knowledgeable faculty.
NSE National Student Survey 2022-2024: MA Leading Hotel Transformation; 5-point scale
Around 60% of the programme’s course leaders are affiliated with the HTH Research Centre, enriching the curriculum with the latest applied research and industry insights. This connection is strengthened by two industry-leading external experts, a strong team of industry mentors, and regular guest speakers, whose practical, real-world perspectives further enhance the learning experience and outcomes of the MA.LHT students.
The staff includes five professorships and research fellows from the HTH Research Centre, two of whom are currently pursuing Professional Doctorate qualifications. These faculty members contribute to the delivery of MA.LHT courses and supervise graduation projects. The teachers’ expertise and their ability to foster an environment where questions can be asked have been consistently acknowledged in the NSE, reinforcing the collaborative and supportive learning atmosphere cultivated within the programme. Details on the teaching staff are available in the overview. To ensure smooth operations, a dedicated Management Team oversees continuity, student support, and programme administration. The following milestones outline the programme’s approach to maintaining a consistent standard of teaching quality:
1. Teaching Excellence and Development
A buddy system has been implemented to promote collaboration and co-ownership of courses, enabling lecturers to work together to improve curriculum quality and delivery. This approach supports continuous professional development and encourages the refinement of teaching methods. Peer class visits and integrated course assessments (e.g. Circular Thinking in the Hotel Ecosystem and Culture and Innovation in the Hotel Ecosystem) provide structured opportunities for lecturers to exchange insights and best practices, fostering consistency in teaching standards.
As part of our commitment to teaching quality, English proficiency is assessed during the annual appraisal cycle for all HTH staff. English language skills are integrated into mandatory training courses, including BKE and Cybersecurity. For more details, refer to the HTH Learning Policy on MS Teams. Lecturers are required to have at least a C1 proficiency level according to the Common European Framework of Reference for Languages, with varying fluency levels based on the position. New hires also undergo an English proficiency test as part of the recruitment process. Feedback from the NSE regarding teachers' ability to communicate clearly in English supports the programme's focus on effective instruction.
2. Student Guidance and Mentorship
Approximately 80% of the MA.LHT programme’s lecturers also serve as Final Thesis supervisors, reflecting their commitment to supporting students throughout their academic journey. Through regular interactions in workshops, projects, and thesis supervision, lecturers provide personalised guidance and foster meaningful engagement. This hands-on approach helps students reach their academic and professional goals while ensuring a supportive and engaging learning experience.
3. Commitment to Continuous Improvement
HTH’s quality assurance system is integrated into the MA.LHT programme, promoting collective responsibility among lecturers for maintaining and improving teaching standards. Additionally, HTH EduConnect, Curriculum Innovation Days and annual Education & Research Day for Dutch Hotel Management Schools provide opportunities for lecturers to refine their teaching strategies and align with institutional quality benchmarks. These events feature a varied programme, including workshops, best practice sharing, curriculum alignment sessions, and opportunities for community learning among colleagues.
To continue improving, we hold two bootcamp meetings each year, led by the Programme Management team. These meetings focus on programme alignment, the overall student journey, sharing experiences, discussing student feedback, and bringing in insights from the industry. Lecturers work together to develop course materials, reflect on their teaching, and pinpoint areas for improvement, like eliminating redundancies and finding ways to collaborate more across courses. Additionally, a yearly session is dedicated to calibrating and aligning thesis assessments, ensuring grading consistency, and identifying ways to refine the evaluation process.
HTH also offers a comprehensive professionalisation programme, focused on curriculum innovation and teaching quality, through the HTH Learning Calendar. With 20+ initiatives aligned to the institution’s strategic goals and current staff needs, these activities support continuous professional development.
Beyond the classroom, lecturers and research fellows are actively involved in leading hospitality industry networks, including the House of Hospitality in Amsterdam, Zoku Hybrid Hotels, Zien Group, Food Service Network, the European Network for Sustainable Urban Tourism (founding member), EuroCHRIE, and the board of experts for the ITB Convention. These connections keep staff closely engaged with current industry trends and practices, ensuring the programme stays relevant and dynamic while providing students with insights rooted in real-world expertise.
4. Sustainability and Succession Planning
The buddy system, implemented at the start of the programme, fosters co-ownership and shared responsibility for course delivery and maintenance. Most courses are jointly managed by two qualified lecturers who oversee both quality assurance and operational execution. This structure ensures continuity, allowing one lecturer to seamlessly take full ownership if needed, supporting sustainable succession planning. Additionally, a backup pool of subject matter experts from HTH’s larger staff ensures smooth transitions without disruption. By pairing lecturers based on expertise, the buddy system enhances collaboration, maintains teaching quality, and enriches the student learning experience.
Future Aspirations
Looking ahead, the Master Leading Hotel Transformation programme aims to continue strengthening the balance between academic and industry expertise while expanding opportunities for lifelong learning. We remain committed to enhancing student satisfaction, as reflected in the NSE, and plan to offer flexible modules designed to help hospitality professionals upskill and stay current with the latest trends, allowing them to enhance their leadership capabilities without disrupting their careers. Deepening our collaborations with global and local industry and academic partners will remain a key focus, ensuring the curriculum stays relevant and embedded in the dynamic industry eco-system.
Additionally, we will continue to prioritise faculty development and broaden our network of engaged lecturers, fostering ongoing applied research, cross-disciplinary learning, and strong mentorship relationships with students. Sustainability and technological innovation will remain at the heart of our programme, ensuring that both students and professionals are equipped to lead positive transformation in the ever-evolving hospitality sector. Through these efforts, we hope to cultivate a community of leaders capable of driving change, while maintaining a supportive and engaging learning environment for all.
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Back to Contents
Start reading
Read Standard
Student Satisfaction with Teachers | 2022 | 2023 | 2024 |
The teachers are content experts. | 4,29 | 4,27 | 4,23 |
The teachers are very knowledgeable about the professional practice. | 3,93 | 3,95 | 3,93 |
The teachers provide understandable explanations. | 3,57 | 3,70 | 3,67 |
The teachers foster an environment where questions can be asked. | 4,36 | 4,25 | 4,47 |
The teachers are able to convey the teaching material clearly in English. | 4,50 | 4,50 | 4,53 |
HTH’s quality assurance system is integrated into the MA.LHT programme, promoting collective responsibility among lecturers for maintaining and improving teaching standards. Additionally, HTH EduConnect, Curriculum Innovation Days and annual Education & Research Day for Dutch Hotel Management Schools provide opportunities for lecturers to refine their teaching strategies and align with institutional quality benchmarks. These events feature a varied programme, including workshops, best practice sharing, curriculum alignment sessions, and opportunities for community learning among colleagues.
To continue improving, we hold two bootcamp meetings each year, led by the Programme Management team. These meetings focus on programme alignment, the overall student journey, sharing experiences, discussing student feedback, and bringing in insights from the industry. Lecturers work together to develop course materials, reflect on their teaching, and pinpoint areas for improvement, like eliminating redundancies and finding ways to collaborate more across courses. Additionally, a yearly session is dedicated to calibrating and aligning thesis assessments, ensuring grading consistency, and identifying ways to refine the evaluation process.
HTH also offers a comprehensive professionalisation programme, focused on curriculum innovation and teaching quality, through the HTH Learning Calendar. With 20+ initiatives aligned to the institution’s strategic goals and current staff needs, these activities support continuous professional development.
Beyond the classroom, lecturers and research fellows are actively involved in leading hospitality industry networks, including the House of Hospitality in Amsterdam, Zoku Hybrid Hotels, Zien Group, Food Service Network, the European Network for Sustainable Urban Tourism (founding member), EuroCHRIE, and the board of experts for the ITB Convention. These connections keep staff closely engaged with current industry trends and practices, ensuring the programme stays relevant and dynamic while providing students with insights rooted in real-world expertise.
3. Commitment to Continuous Improvement
Looking ahead, the Master Leading Hotel Transformation programme aims to continue strengthening the balance between academic and industry expertise while expanding opportunities for lifelong learning. We remain committed to enhancing student satisfaction, as reflected in the NSE, and plan to offer flexible modules designed to help hospitality professionals upskill and stay current with the latest trends, allowing them to enhance their leadership capabilities without disrupting their careers. Deepening our collaborations with global and local industry and academic partners will remain a key focus, ensuring the curriculum stays relevant and embedded in the dynamic industry eco-system.
Additionally, we will continue to prioritise faculty development and broaden our network of engaged lecturers, fostering ongoing applied research, cross-disciplinary learning, and strong mentorship relationships with students. Sustainability and technological innovation will remain at the heart of our programme, ensuring that both students and professionals are equipped to lead positive transformation in the ever-evolving hospitality sector. Through these efforts, we hope to cultivate a community of leaders capable of driving change, while maintaining a supportive and engaging learning environment for all.
Future Aspirations
The buddy system, implemented at the start of the programme, fosters co-ownership and shared responsibility for course delivery and maintenance. Most courses are jointly managed by two qualified lecturers who oversee both quality assurance and operational execution. This structure ensures continuity, allowing one lecturer to seamlessly take full ownership if needed, supporting sustainable succession planning. Additionally, a backup pool of subject matter experts from HTH’s larger staff ensures smooth transitions without disruption. By pairing lecturers based on expertise, the buddy system enhances collaboration, maintains teaching quality, and enriches the student learning experience.
4. Sustainability and Succession Planning
Approximately 80% of the MA.LHT programme’s lecturers also serve as Final Thesis supervisors, reflecting their commitment to supporting students throughout their academic journey. Through regular interactions in workshops, projects, and thesis supervision, lecturers provide personalised guidance and foster meaningful engagement. This hands-on approach helps students reach their academic and professional goals while ensuring a supportive and engaging learning experience.
2. Student Guidance and Mentorship
A buddy system has been implemented to promote collaboration and co-ownership of courses, enabling lecturers to work together to improve curriculum quality and delivery. This approach supports continuous professional development and encourages the refinement of teaching methods. Peer class visits and integrated course assessments (e.g. Circular Thinking in the Hotel Ecosystem and Culture and Innovation in the Hotel Ecosystem) provide structured opportunities for lecturers to exchange insights and best practices, fostering consistency in teaching standards.
As part of our commitment to teaching quality, English proficiency is assessed during the annual appraisal cycle for all HTH staff. English language skills are integrated into mandatory training courses, including BKE and Cybersecurity. For more details, refer to the HTH Learning Policy on MS Teams. Lecturers are required to have at least a C1 proficiency level according to the Common European Framework of Reference for Languages, with varying fluency levels based on the position. New hires also undergo an English proficiency test as part of the recruitment process. Feedback from the NSE regarding teachers' ability to communicate clearly in English supports the programme's focus on effective instruction.
1. Teaching Excellence and Development
Around 60% of the programme’s course leaders are affiliated with the HTH Research Centre, enriching the curriculum with the latest applied research and industry insights. This connection is strengthened by two industry-leading external experts, a strong team of industry mentors, and regular guest speakers, whose practical, real-world perspectives further enhance the learning experience and outcomes of the MA.LHT students.
The staff includes five professorships and research fellows from the HTH Research Centre, two of whom are currently pursuing Professional Doctorate qualifications. These faculty members contribute to the delivery of MA.LHT courses and supervise graduation projects. The teachers’ expertise and their ability to foster an environment where questions can be asked have been consistently acknowledged in the NSE, reinforcing the collaborative and supportive learning atmosphere cultivated within the programme. Details on the teaching staff are available in the overview. To ensure smooth operations, a dedicated Management Team oversees continuity, student support, and programme administration. The following milestones outline the programme’s approach to maintaining a consistent standard of teaching quality:
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NSE National Student Survey 2022-2024: MA Leading Hotel Transformation; 5-point scale
Scroll
Milestones Completed
The MA.LHT programme is delivered by a team of highly qualified lecturers with diverse international backgrounds, combining subject matter expertise with advanced teaching skills. This diversity enriches the learning environment, offering students a global perspective alongside effective instruction and the guidance needed to achieve their academic and professional goals. The National Student Survey (NSE) results from 2022 to 2024 highlight that teachers are highly regarded for their content expertise and knowledge of professional practice, maintaining strong satisfaction scores over the years. This reflects the programme’s commitment to ensuring students benefit from high-quality, knowledgeable faculty.
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